Privacy policy

PRIVACY POLICY

This Privacy Policy explains how ToolsIsland collects, uses and shares personal information when you visit toolsisland.com, place an order, contact us or subscribe to marketing.

INFORMATION WE COLLECT

We may collect contact and delivery details, order information, marketing preferences, communications, and technical information about how you use the store. Payment information is processed by our payment service providers; ToolsIsland does not receive your complete payment card details.

HOW WE USE INFORMATION

We use personal information to process and deliver orders, provide customer service, manage returns, prevent fraud, improve the store, send marketing where permitted, and comply with legal obligations.

SERVICE PROVIDERS AND INTERNATIONAL PROCESSING

We share information only as reasonably necessary with providers that support the store, including Shopify, payment processors, our fulfilment operations in Taiwan, shipping carriers, analytics providers and email marketing services. Information may be processed in countries other than your own and will be handled subject to applicable privacy requirements.

COOKIES AND MARKETING

Our store and service providers use cookies and similar technologies to operate the site, remember preferences, understand store performance and support marketing. You can adjust browser settings to manage cookies. Marketing emails include an unsubscribe link, and you may opt out at any time.

RETENTION AND SECURITY

We retain personal information only for as long as reasonably necessary for the purposes described above, including record-keeping and legal requirements. We use reasonable safeguards, although no online system can be guaranteed completely secure.

YOUR CHOICES AND RIGHTS

Depending on where you live, you may have rights to request access to, correction of or deletion of your personal information, or to object to certain uses. We may need to verify your identity before responding.

CONTACT

For privacy questions or requests, contact toolsisland.com@gmail.com.

We may update this policy when our practices or legal requirements change. The current version will be published on this page.